Money-Back Guarantee

Last Updated: May 2025 | Version 1.0

1. Introduction

The 4Square Premium Loyalty Points Program provides a 100% Money-Back Guarantee to enhance customer confidence while maintaining strict compliance with financial regulations and credit card acquirer requirements. This policy is structured to protect both customers and the business from fraud, abuse, and disputes.

2. Eligibility Criteria for Guarantee

Unused Loyalty Points: Customers will receive a full refund if loyalty points remain unused and unredeemed.
System Errors or Double Charges: If the system erroneously charges a customer more than once, a full refund will be issued for duplicate transactions.
Non-Delivered or Failed Transactions: If loyalty points are not credited to a customer's account due to a system failure, they are eligible for a refund.
Unauthorized Transactions: If a transaction is confirmed as unauthorized after verification, a full refund will be granted.

3. Fraud Prevention Measures & Compliance Controls

Original Payment Method Requirement:

Refunds can only be issued to the original credit card used for the purchase; alternative payment methods are not permitted.

Automated Refund System with Safeguards:

Refunds under $500 are fully automated for efficiency and customer convenience, if eligible.
Refunds above $500 or from flagged accounts require manual compliance review.

Refund Frequency Limits:

Customers may only request one refund per quarter (every 90 days) to prevent refund abuse.

AML Screening for Large Refunds:

Refund requests above the automated threshold undergo additional identity verification to prevent fraud.

Chargeback Prevention & Compliance Strategy:

Refund transactions are fully traceable and auditable, reducing dispute volume and ensuring compliance with acquirer reporting standards.
The refund policy is designed to reduce chargeback risks by offering proactive refunds, minimizing disputes escalated to card issuers.

4. Refund Request Process

Submission:

Customers must submit a refund request via the self-service portal.

Verification & Review:

Automated systems and compliance checks verify refund eligibility.

Approval or Denial Notification:

Customers will receive a decision within 5-7 business days.

Refund Processing:

Approved refunds will be credited back to the original payment method within 7-10 business days.

5. Compliance & Risk Management Alignment

PCI DSS Compliance:

Ensures all refunds are processed securely to protect cardholder data.

AML & KYC Screening:

Refund requests undergo AML and KYC verification to prevent financial crime.

Auditable Refund Logs:

Refund transactions are logged and reported for compliance and fraud monitoring.

Regulatory & Acquirer Compliance:

All refund processes align with credit card acquirer risk standards and dispute resolution frameworks.

6. Customer Communication & Support

Clear Policy Communication:

Terms and conditions of the money-back guarantee are disclosed at the point of purchase.

Dedicated Dispute Resolution Team:

Handles refund inquiries promptly to prevent unnecessary escalations.

Appeals Process:

Customers dissatisfied with a refund decision may submit an appeal for compliance review.

7. Conclusion

This 100% Money-Back Guarantee Policy provides transparency and customer confidence while maintaining acquirer-approved fraud controls, risk mitigation strategies, and chargeback prevention measures. The structure aligns with credit card acquirer compliance standards, ensuring a secure, compliant, and fraud-resistant refund process.

Important: 4Square operates under a proprietary non-financial digital asset framework in compliance with applicable consumer protection and loyalty program guidelines. Points have no cash value outside the 4Square ecosystem.